Guerlain boutique at EPCOT
by jrd4t on Dec.07, 2009, under Fragrance Industry News
I’ve gone to La Signature, the Guerlain boutique in EPCOT a few times and have enjoyed playing at the big display table, but hadn’t purchased anything there until yesterday. Last week I ran out of my sample of Gourmand Coquin and decided I’d bite the bullet and get a bottle. When we got there and after sniffing some more for a few minutes, I asked the SA to retrieve a bottle. Much to my dismay, she said they were out but wanted to double check. After she rummaged around in the back room area for a while, she emerged with the shiny gold box and said they had one left. I saw that the seals were broken, but just assumed she had opened it to make sure it was a right one. We happened to be there on a day they had an engraver there and decided to have the bottle engraved. All seemed well and we went on our way to poke around the other countries sniffing.
When I got home, I pulled the bottle out and realized it had not only been sprayed already, but quite a few times. There was approximately 1/4 inch missing! I’ve since emailed and will be calling the store shortly, but talk about a bad taste left after spending so that much money on something. I doubt it was done intentionally, but I think that sort of thing should be double checked before they wrap something up and sell it. Now I doubt they’ll offer to do much about it since it was (poorly) engraved.
I’ll update back here once I’ve been able to get in touch with them.
***UPDATE***
I heard from the store manager. She was very sorry about the situation. She offered to replace the bottle, but it would take some time since they had no more stock. I just asked for a couple decants to make up for the missing amount, to which she absolutely agreed and said that they would do whatever it took to make sure I was happy. I was pleasantly surprised at her service, so +1 for them! Perhaps I’ll see if they won’t give me a small decant of one of the other Les Elixirs des Charnels.
We’re going back to EPCOT this weekend for an Annick Goutal event, so I’ll post again once that’s all said and done!